nefer Platform Privacy Notice

This page describes what we collect when you use nefer and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and comply with regulatory requirements. We do not sell your data to marketers or data brokers. We store your information securely and share it only with payment processors, banks, and regulatory authorities where required by law.

Our privacy practices reflect our commitment to transparency. We want you to understand exactly what data we hold, why we hold it, and how long we keep it. If you have questions about our privacy practices or want to request access to your data, our support team is available via live chat, email, or in-app messaging.

We update this privacy notice periodically to reflect changes in our operations or regulatory requirements. When we make material changes, we notify you via email or in-app message. Your continued use of nefer after such notification constitutes your acceptance of the updated notice.

What Data We Collect on nefer

We collect different categories of data depending on how you use nefer. When you sign up, we collect your legal name, email address, phone number, date of birth, and identification details (ID type and number). We ask you to upload a photo of your ID and a selfie holding that ID so we can verify your identity. This information is required to comply with anti-money-laundering regulations and to prevent fraud.

When you deposit or withdraw, we collect information about your payment method — your bank account number, e-wallet account, or card details. We do not store full payment card numbers; instead, we store a tokenized reference that our payment processor uses to process transactions. This reduces the risk of payment data being exposed if our systems are compromised.

When you place bets or play games on nefer, we log your activity — which games you play, which bets you place, your wins and losses, and your account balance. We use this data to settle bets, calculate your balance, and detect suspicious activity such as account takeover or bonus abuse. We also collect technical data such as your IP address, device type, browser version, and the pages you visit. This helps us troubleshoot technical issues and improve our platform.

How We Use Your Data on nefer

We use your personal data for several purposes. First, we use it to verify your identity and comply with regulatory requirements. This is mandatory — without identity verification, we cannot legally accept your deposits or process your withdrawals. Second, we use it to process your transactions — your deposits, withdrawals, and bets. Third, we use it to detect and prevent fraud, money laundering, and bonus abuse. Fourth, we use it to provide customer support — when you contact us, we pull your account history to help resolve your issue.

We also use your data to improve our platform. We analyze betting patterns, game popularity, and payment method usage to understand how users interact with nefer. This helps us decide which games to feature, which payment methods to prioritize, and where to invest in technical improvements. We do this analysis on aggregated, anonymized data — we do not track individual users' preferences for marketing purposes.

We may contact you via email or SMS to notify you about account activity, payment status, or platform updates. We do not send marketing emails or promotional messages unless you explicitly opt in. You can manage your communication preferences in your account settings at any time.

Third Parties and Data Sharing on nefer

We share your data with third parties only where necessary to operate nefer or where required by law. Our payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions) receive your payment information to process deposits and withdrawals. These processors are bound by strict confidentiality agreements and use your data only to complete transactions.

We may share your data with regulatory authorities, law enforcement, or government agencies if required by law or if we believe in good faith that disclosure is necessary to comply with legal obligations or protect the rights and safety of nefer, our users, or the public. We do not share your data with third-party marketers, data brokers, or advertising networks.

Our servers may be located outside your jurisdiction. By using nefer, you consent to your data being transferred to and stored in jurisdictions outside Indonesia. We apply the same security standards to data stored anywhere in the world.

Data Security and Retention on nefer

We protect your personal data using industry-standard encryption and access controls. Your payment information is encrypted using TLS (Transport Layer Security) when transmitted between your device and our servers. Your data is stored on secure servers with restricted access — only authorized nefer staff can access your information, and only for legitimate business purposes.

We retain your personal data for as long as your account is active. After you close your account, we retain your data for a period of five years to comply with anti-money-laundering regulations and to resolve any disputes that may arise. After this retention period, we delete or anonymize your data. We may retain aggregated, anonymized data indefinitely for analytics and platform improvement purposes.

If we discover a data breach or unauthorized access to your information, we will notify you via email within a reasonable timeframe and provide guidance on steps you can take to protect yourself. We maintain cyber insurance and incident response procedures to minimize the impact of any security incident.

Your Rights Regarding Your Data on nefer

You have the right to access your personal data. You can download a copy of your data from your account settings or request it from our support team. You have the right to correct inaccurate data — if your name or contact information is wrong, you can update it in your account settings or ask our support team to make the correction.

You have the right to request deletion of your data, subject to legal and regulatory constraints. If you request account closure, we will delete your account and associated data after the retention period required by anti-money-laundering regulations. You have the right to object to certain uses of your data — for example, you can opt out of promotional emails by adjusting your communication preferences.

To exercise any of these rights, contact our support team via email ([email protected]), live chat, or in-app messaging. We will respond to your request within thirty days. If you believe we have violated your privacy rights, you may file a complaint with the relevant data protection authority in your jurisdiction.

Cookies and Tracking on nefer

We use cookies to enhance your experience on nefer. Cookies are small files stored on your device that help us remember your login status, your language preference, and your account settings. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire). We do not use cookies to track your activity across other websites.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. If you disable cookies, some features of nefer may not work properly — for example, you may need to log in again each time you visit.

Our Privacy Commitment to nefer Users

We at nefer are committed to protecting your privacy and handling your data responsibly. We collect only the information necessary to verify your identity, process your transactions, and comply with regulatory requirements. We do not sell your data, share it with marketers, or use it for purposes you have not consented to. We encrypt your data, restrict access to authorized staff, and maintain security practices aligned with industry standards.

Users across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta rely on nefer to keep their payment information and personal data secure. We take that responsibility seriously. Whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, or e-wallet, your payment data is protected with the same level of encryption and security.

If you have questions about our privacy practices, how we use your data, or how to exercise your privacy rights, contact our support team. We are available via live chat during business hours, email at [email protected], or in-app messaging from your account dashboard. We aim to respond to all privacy inquiries within thirty days.